Edit Company Knowledge SCOM 2012

Standard

In this Blog post I am going to write about how to edit the company knowledge base using the System Center Operations Manager Console. System Center Operations Manager has a knowledge based feature build into the product. When a Alert is generated and you open the Alert you can read the “Product Knowledge” and the “Company Knowledge” to understand and respond to the alert.

  • Product Knowledge BaseAlertPropertiesProductKnowledge
  • Company Knowledge BaseAlertPropertiesCompanyKnowledge

Edit the Company Knowledge Base using the System Center Operations Manager Console.

  • Make Sure that you have “Office Standard 2010 x86
  • Open the “System Center Operations Manager Console” and click the “Monitoring” tab and click “Active AlertsActiveAlerts
  • Open a “Alert” in my case this will be “Memory Pages Per Second”
  • On the “Alert Properties page on “Company Knowledge” click “Edit MonitorEditMonitor
  • On the “Memory Pages per Second Properties” page click “Company Knowledge” and select a “Management Pack” that you want to use for your company knowledgeMPCompanyKnowledge
  • When you selected a management pack you can click “Edit” and you will get the following error:CompanyKnowledgeError
  • Let’s install the Visual tools 2005 for Office runtime. You can download them here
  • The installation of the “Visual Studio 2005 Tools for office Second Edition Runtime” is a straight forward in installation of “Next“, “I accept the terms of the license Agreement“, “Install” and “Finish
  • Let’s install the Visual tools 2010 for Office runtime. You can download them here
  • The installation of the “Microsoft Visual Studio Tools for office Runtime 2010 Setup” is a straight forward in installation of “I have read and accept the license terms“, “Install” and “Finish
  • Restart the System Center Operation Manager Console and repeat the steps above except the installation of the “Visual Studio Tools“. You will get the following error:CompanyKnowledgeError2
  • Replace the “Knowledge.dot” file found in “C:\Program Files\System Center 2012\Operations Manager\Console” with this Knowledge.dot. This informations can also be downloaded from the System Center: Operations Manager Engineering Blog
  • Replace the “Microsoft.EnterpriseManagement.Monitoring.Console.exe.config” file found in “C:\Program Files\System Center 2012\Operations Manager\Console” with this Microsoft.EnterpriseManagement.Monitoring.Console.exe.config. This informations can also be downloaded from the System Center: Operations Manager Engineering Blog
  • Start the “System Center Operations Manager Console” and repeat the steps above and the result look something like thiswordopen
  • Know you can edit you “Company Knowledge” when finished “Save” in Word. Click “Save in the “Available Megabyte of Memory Properties” and click “CloseCompanyKnowledgeBaseFilled
  • When you open the “Company Knowledge” on the generated alert it should look something like this:AlertPropertiesCompanyKnowledgeFiled

If you have any question please feel free to contact me or drop me a line in the comments